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Whenever you open your mouth to speak, you set your tongue on fire with the power to build or destroy.

The heat  that  ignites  what you put on your lips comes  from what you hold in your heart, and what you hold in your heart will either create or limit what’s possible.  The words you speak reveal your heart’s condition — a good indicator of whether your actions will work for or against you.

My client Jim was telling me about an upcoming  meeting with a disgruntled customer.  A lot was riding on the meeting. If  it went well, his company would get a flood of new business; if it didn’t, his company stood to lose hundreds of thousands of dollars in existing business. He was feeling  pressure to perform well. His first comment was, “This is going to be a difficult meeting.” His face and body registered anxiety.

I asked for the story behind the need for the visit, including Jim’s intentions for the meeting. He told me a story of missed deadlines, inaccurate  information, and sloppy workmanship on the part of his organization. All of  which, he said, was true. But as he discussed the problems the customer  had experienced, Jim also expressed empathy for his client. He spoke at  length  about  what his company was doing to change things so that no client would ever experience such poor service again. Jim focused on what he would say, the assurances he would provide, and the documentation he would bring to the meeting as proof that he was a man of his word — that  they could count on him and his company to come through for them in the future. By the time he’d finished, he was filled with positive energy, ready to jump on a plane and  meet  his  client face-to-face.

What started out as a meeting that was “going to be difficult” turned into a meeting where genuine empathy would be expressed and where solutions and personal guarantees would be given. What  started out in feelings of fear turned into feelings of  power and energy and a deep personal commitment to fulfill on promises made. I was convinced that Jim’s natural  optimism, combined with clear positive intentions for the meeting, would make all the difference between success and failure.

By  clarifying his intentions (the condition of his heart), he was able to interpret  the upcoming meeting in a more favorable light. This generated possibility that ultimately led to personal success and significant business gains for his company. Had he not considered  his intentions, or had  his intentions been for selfish gain, fear might have reigned at  the meeting, thereby seriously hindering chances for the positive outcome he enjoyed.

Possibility is created when our heart’s condition (our intention) is positive. When we focus on positive intentions, instead of  our fears, the words coming out of our mouths propel us  toward  possibilities.

Be your own best coach.  Answer the following:

  • If you were to monitor your conversations 24/7, what words would fall from your lips?  Do they create or limit possibility?
  • Before holding a meeting of any kind, do you first review your own positive intentions?  Do you share those intentions in your meeting?
  • To get a positive outcome at your next meeting, what would you need to do to remind yourself to review your own positive intentions?

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