Whenever you open your mouth to speak, you set your tongue on fire with the power to build or destroy.
The heat that ignites what you put on your lips comes from what you hold in your heart, and what you hold in your heart will either create or limit what’s possible. The words you speak reveal your heart’s condition — a good indicator of whether your actions will work for or against you.
My client Jim was telling me about an upcoming meeting with a disgruntled customer. A lot was riding on the meeting. If it went well, his company would get a flood of new business; if it didn’t, his company stood to lose hundreds of thousands of dollars in existing business. He was feeling pressure to perform well. His first comment was, “This is going to be a difficult meeting.” His face and body registered anxiety.
I asked for the story behind the need for the visit, including Jim’s intentions for the meeting. He told me a story of missed deadlines, inaccurate information, and sloppy workmanship on the part of his organization. All of which, he said, was true. But as he discussed the problems the customer had experienced, Jim also expressed empathy for his client. He spoke at length about what his company was doing to change things so that no client would ever experience such poor service again. Jim focused on what he would say, the assurances he would provide, and the documentation he would bring to the meeting as proof that he was a man of his word — that they could count on him and his company to come through for them in the future. By the time he’d finished, he was filled with positive energy, ready to jump on a plane and meet his client face-to-face.
What started out as a meeting that was “going to be difficult” turned into a meeting where genuine empathy would be expressed and where solutions and personal guarantees would be given. What started out in feelings of fear turned into feelings of power and energy and a deep personal commitment to fulfill on promises made. I was convinced that Jim’s natural optimism, combined with clear positive intentions for the meeting, would make all the difference between success and failure.
By clarifying his intentions (the condition of his heart), he was able to interpret the upcoming meeting in a more favorable light. This generated possibility that ultimately led to personal success and significant business gains for his company. Had he not considered his intentions, or had his intentions been for selfish gain, fear might have reigned at the meeting, thereby seriously hindering chances for the positive outcome he enjoyed.
Possibility is created when our heart’s condition (our intention) is positive. When we focus on positive intentions, instead of our fears, the words coming out of our mouths propel us toward possibilities.
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